FAQ

General Questions

We proudly offer FREE fully insured overnight shipping within the United States. Your watch is securely and discreetly packaged, ensuring it arrives safely at no additional cost to you.

Local pickup is available in the Los Angeles and Orange County areas.

International orders are shipped using expedited delivery services, with rates determined based on the value of the timepiece being purchased. While we do not offer free international shipping, we ensure a seamless and reliable process so your watch arrives safely and in excellent condition. Please note that customs fees, duties, and taxes may also apply, depending on your location. For a personalized shipping quote based on your location and the value of the timepiece, please contact our team.
  • Brand New: The timepiece is in perfect, unused condition with all original packaging, tags, and accessories.
  • Like New: The timepiece is in pristine condition with no visible signs of wear. It shows no scratches, marks, or defects. Original packaging and accessories may or may not be included.
  • Excellent Condition: The timepiece shows very minimal signs of wear, such as faint scratches or marks that are barely noticeable. It has been well-maintained and is fully functional.
  • Very Good Condition: The timepiece shows light signs of wear, such as small scratches or very minor blemishes. It is fully functional and has been meticulously inspected for quality.

Yes! Every timepiece is presented with the utmost care and authenticity. Our macro photography highlights every detail, including minor imperfections, to ensure full transparency. Please review the photos for the most accurate depiction of the watch’s condition.

At KroLux, we specialize in sourcing new and pre-owned timepieces from the most sought-after brands in the world, including Rolex, Audemars Piguet, and Patek Philippe and more.

As an independent retailer, we are not affiliated with these brands, but we ensure every watch we sell is authenticated and meets the highest standards of quality.

Authenticity

Your confidence is our priority. Every timepiece is backed by our 100% Authenticity Guarantee meaning each watch undergoes a meticulous authentication process using industry-leading methods and official verification services, ensuring its legitimacy and quality for your absolute peace of mind.

Each timepiece we sell is subject to a meticulous authentication process. Our team uses industry-leading methods and works with official verification services to inspect every detail, ensuring the watch is genuine and meets our high standards of quality.

Yes, all pre-owned timepieces in our collection are thoroughly inspected and authenticated to ensure their legitimacy. We take great care to verify every watch we sell, whether new or pre-owned, so you can buy with complete confidence.

Whenever possible, we include original documentation, such as certificates, papers, or service records, with our watches. Even if original paperwork is unavailable, our authentication process ensures the legitimacy of each timepiece, so you can rest assured your timepiece is authentic.

We stand by our 100% Authenticity Guarantee. If you have any concerns about the authenticity of your timepiece, please contact us immediately. We will work with you to address the issue and ensure your satisfaction.

Trade In & Consignment

Trading in or consigning your watch with us is a hassle-free way to connect with a global audience of serious collectors and buyers. As a trusted retailer of luxury timepieces, we handle every detail, from professional photography and market valuation to listing and shipping, ensuring your watch is presented with the utmost care and authenticity.

Additionally, consigning your watch is an excellent opportunity to take the value of your current piece and roll it into acquiring a newer or more valuable timepiece. Whether you’re looking to upgrade to a different model or add a coveted piece to your collection, our team can assist in locating the perfect watch for your next step in building your collection. Let us help you turn your current timepiece into an investment toward something even greater.

Our consignment service allows you to sell your luxury watch through us, leveraging our expertise and platform to connect with a global audience of collectors and buyers. Here’s how it works:

  1. Evaluation: Provide us with details about your watch, and we’ll evaluate its condition and market value.
  2. Agreement: We’ll work with you to determine a fair consignment price and outline terms.
  3. Listing: Your watch will be professionally photographed and listed on our website and other sales platforms to ensure maximum visibility.
  4. Sale: Once your watch sells, we’ll handle the transaction and send you payment, minus our agreed-upon consignment fee.

We specialize in high-end luxury timepieces and primarily accept brands such as Rolex, Audemars Piguet, Patek Philippe, Vacheron Constantin, Omega, and other comparable brands. If you have questions about whether your watch qualifies, please don’t hesitate to contact us for more information.

The time it takes to sell a watch on consignment can vary based on factors such as the brand, model, condition, and market demand. Popular models from brands like Rolex, Patek Philippe, and Audemars Piguet often sell more quickly. We’ll work with you to give an accurate estimate based on current market trends.

While documentation is not always required, it can significantly increase the resale value of your watch. Items such as the original box, warranty papers, service records, and receipts help verify authenticity and attract more buyers. If you have these items, we encourage you to include them in your trade or consignment submission.

Yes, if your watch has not sold and you wish to withdraw it from consignment, please contact us to discuss the process. Any applicable fees or terms will be outlined in your consignment agreement.

Getting started is easy! Simply reach out to us through our website or contact our team directly with details about your watch. We’ll guide you through the process and provide all the information you need to complete your trade or consignment successfully.

Works of Art

We proudly offer free expedited shipping of your work of art within the continental United States. We take great care to ensure that your artwork is professionally and descreetly packaged and prepared for safe transit ensuring it arrives safely at no additional cost to you. Because of this, please allow up to 1 to 2 weeks for your order to be processed and prepared for shipping.

Local pick-up is available for collectors located in Los Angeles and Orange Counties.

International shipping is available for collectors outside the United States with rates determined based on the value or weight of the work of art being purchased. However, international shipping costs are the responsibility of the buyer. Please note that customs fees, duties, and taxes may also apply, depending on your location. For a personalized shipping quote based on your location please contact our team.

We take great care to ensure that your artwork is professionally packaged and prepared for safe transit. Because of this, please allow 1 to 2 weeks for your order to be processed and prepared for shipping. For orders within the continental United States, we offer complimentary expedited shipping, and most artwork will arrive within 3-5 business days after your order has shipped. International shipping times may vary depending on location and customs clearance. We will provide tracking information for all shipments so you can monitor your delivery.

Yes, if the artwork is unframed, we can work with you to arrange custom framing before it ships. Please reach out to us to discuss your preferences, and we’ll ensure your artwork arrives ready to display.

Yes, all artwork as well as watches are fully insured during transit for its full value. This ensures that you are protected in the rare event of loss or damage during shipping.

For framed artwork, we recommend hanging it in a space away from direct sunlight, humidity, and extreme temperatures to preserve its condition. For unframed artwork, handle it with clean, dry hands or gloves and consult a professional framer for proper framing and display.